Publications

Title Date published
Written submission to the Financial Inclusion Commission 12/12/14
Treating Customers Fairly (FCA General Insurance Conference) 02/06/14
Transparency as a regulatory tool by John Leston 01/09/10
Submission to Treasury Committee Inquiry into the Inherited Estates 01/04/08
Submission to the Independent Commission on Banking 15/11/10
Submission to the House of Lords Inquiry into the EU Regulatory Framework 29/09/14
Speech notes by Frances Harrison at the ABI Consumer Redress Event 01/12/11
Speech by Mike Dailly to the Westminster Briefing on the Consumer Rights Bill 11/12/13
Speech by Mike Dailly to the BBA Complaints Seminar: Is British retail banking still at the crossroads? 19/03/13
Speech by Mike Dailly to the BBA Complaints Seminar 22/10/13
Speech by Mike Dailly at the University of Glasgow Ethics Colloquium: Regulating banks and financial services 08/12/12
Speech by Mike Dailly at the BBA EU Regulatory Update Seminar: EU banking reform - treating the symptoms or providing the cure? 18/09/12
Speech by Mike Dailly at the BBA Complaints Seminar: Towards a new deal for consumers of British banking 01/03/12
Speech by Mike Dailly at the BBA Complaints Seminar - Are Consumers at the Heart of UK Banking? 29/04/14
Speech by Mike Dailly at the BBA Complaints Handling Seminar: What consumers want from the complaint handling process 01/06/11
Speech by Mike Dailly at the 2012 Industry Summit on Consumer Insurance Law 01/07/12
Speech by Kay Blair to the Westminster & City DC Outcomes Conference 12/03/13
Speech by Kay Blair to the Council of Mortgage Lenders Annual Scottish Lunch 08/03/13
Speech by Kay Blair at the PFS conference: Crossing the RDR Rubicon – the Benefits of the RDR for consumers 28/09/12
Speech by Kay Blair at the FCA approach to regulation conference: What should success look like for the FCA? 01/06/11
Speech by Adam Phillips to the Centre for Public Scrutiny 19/03/13
Speech by Adam Phillips at the Westminster & City Conference: Is There An Advice Gap? 01/06/12
Speech by Adam Phillips at the the BBA conference: Prudential regulator must be accountable to consumers 01/01/12
Speech by Adam Phillips at the MALG conference: Credit - New world or old wine in new bottles 28/11/12
Speech by Adam Phillips at the FSA Annual Public Meeting 01/06/11
Speech by Adam Phillips at the FSA Annual Public Meeting 01/07/12
Speech by Adam Phillips at the BBA Seminar on the FCA Consumer Panel 01/03/11
Six point plan for a sustainable and healthy mortgage market 01/06/11
Retirement Planning Seminar: Design, cost, distribution of decumulation products 26/11/14
Researching the Advice Gap Final Report 01/03/12
Research: The implications of Brexit for UK consumers of financial services: 03/10/16
Research: The Drive Towards Cost Transparency in UK Pension Funds 03/03/16
Research Paper: The pros and cons of a private right of action for consumers in light of evidence from other sectors and countries 23/07/20
Research Paper: The FSA's Conduct Regulation Regime - Review 01/07/12
Research Paper: Review of Annuities Websites 01/12/13
Research Paper: Report on a study of how consumers currently consent to share their financial data with a third party 19/04/18
Research Paper: Qualitative Research on Annuities 01/12/13
Research Paper: Literature Review on Investment Costs and Charges 17/11/14
Research Paper: Literature Review on Cross-Subsidisation of Personal Current Accounts 01/09/14
Research Paper: Expert views on the market for purchasing annuities 01/12/13
Research Paper: Empowering consumers as co-regulators 14/09/15
Research Paper: Costs and Charges in Collective Investment Schemes (Executive Summary) 17/11/14
Research Paper: Costs and Charges in Collective Investment Schemes 17/11/14
Research Paper: Consumer Representation at EU level 01/12/13
Research Paper: Banking culture - a consumer perspective 07/03/16
Research Paper: Annuities and the Consumer Perspective 01/12/13
Research Paper: Understanding the Protection Gap 06/09/18
Research Paper: Populus research into individuals’ and small business customers’ experiences with their financial services providers, and their views on a duty of care 02/11/18
Research Paper: Automatic Upgrades Research Paper 25/06/19
Research Document: Consumers and Competition Delivering more effective consumer power in retail financial markets 13/07/17
Research by Bluerock Consulting Limited on Implications of RDR Platform Proposals on Consumer Outcomes 01/02/11
Report: Assessing online investment and advice services by Boring Money on behalf of the Financial Services Consumer Panel 16/12/16
Regulation of Retail Banking Conduct of Business - a review of the first year of the new regulatory regime 01/11/10
RDR: Exploration of consumer attitudes and behaviour with regard to financial advice 01/01/08
Publication Response: Smart Data: Putting Consumers in control of their data and enabling innovation 05/02/20
Presentation: Sue Lewis to PLSA - Pensions: the new risk landscape for DB and DC 17/11/15
Presentation to the Council of Mortgage Lenders - Life after MMR 07/09/14
Presentation by Sue Lewis at ILC-UK Conference: Are Annuities Fit for Purpose? 30/01/14
Presentation by Sue Lewis - Advice and guidance for pension decisions: is it enough? 26/06/17
Presentation by Pam Meadows on Collective Consumer Protection 06/05/15
Presentation by Mike Dailly to the Eurofinas conference on general insurance 11/10/13
Presentation by Mike Dailly to the EBA: Reducing conduct of business risks in EU banking 28/04/15
Presentation by Lindsey Rogerson at the QED MiFID Conference 01/01/12
Presentation by Kay Blair at the Insurance Society of Edinburgh on the RDR 01/05/12
Presentation by Kay Blair at the ABI - on her role as Vice Chair, EIOPA Insurance and Reinsurance Stakeholder Group 01/03/12
Presentation by Caroline Barr to the Westminster Business Forum Event - Banking Reform - Culture, Competition and Financial Stability 09/11/15
Presentation by Caroline Barr on "Addressing Financial Exclusion" 17/06/15
Position Paper: General Insurance 01/07/13
Position Paper: Four pillars to enhance consumer protection 01/03/13
Position Paper: Duty of Care 14/08/15
Position Paper: Consumers as Co-Regulators 14/09/15
Position Paper: Banking Culture 07/03/16
Position Paper: Access to financial products 01/12/13
Position Paper: The Case for Automatic Upgrades 25/06/19
Position Paper: Online investment and advice services - the consumer experience 16/12/16
Position Paper: Duty of Care 19/01/17
Position Paper: Consumers and Competition 13/07/17
Position paper on the regulation of consumer credit 01/01/12
Position paper on regulatory transparency 01/05/12
Position paper on fiduciary duty 01/02/12
Position paper on delivering the RDR: Platforms 01/03/11
Position paper on defining disadvantage and vulnerability 01/12/12
Position paper on defining disadvantage and vulnerability 01/12/12
Position paper on consumer responsibility 01/02/12
Position paper on better banking 01/03/12
Position paper on advice 01/05/12
PICA Presentation - Teresa Fritz 20/05/14
Peer Review of Part of Cost-Benefit Analysis in Mortgage Market Review - A Report from Europe Economics 01/03/12
Overdraft Complaints Research 01/07/08
Opinion Leader Research - Consumer perceptions of fairness within financial services 01/06/10
Mortgage Market Review - Welfare Analysis Peer Review - Report by Jon Stern 01/03/12
Mortgage arrears research 01/06/09
Minutes of the FSCP Roundtable on Investment Costs (January 2015) 27/01/15
Letter to the Treasury Committee on competition in banking 05/11/10
Letter to the European Commission on the Investor Compensation Schemes Directive 12/12/14
Letter to Sharon Bowles MEP: Banning commission for investment advice in MiFID 2 26/09/12
Letter to MEPs: Why rebating commission to customers is an unacceptable compromise 25/09/12
Letter to Mark Hoban MP on the Financial Services Bill 01/02/12
Letter regarding the Consultation Paper on Regulating Retail Banking Conduct of Business (CP08/19) 01/02/09
Legislative Briefing: Recast of the Insurance Mediation Directive 15/01/15