Press Releases

The Consumer Panel is a statutory body – the Financial Services Act 2012 requires the FCA to establish a Panel to represent the interests of consumers. We work to advise and challenge the FCA from the earliest stages of its policy development to ensure they take into account the consumer interest.

For consultation responses, briefings, position and research papers, please see our Publications section. You can also read the Consumer Panel blog.

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Title Publication Date
Discussion Paper: Digital Advertising in Financial Services 1 July 2020
New members appointed to the Consumer Panel 8 June 2020
New members appointed to the Consumer Panel. 1 November 2019
Press Release: Consumer Panel research makes case for automatic upgrades 25 June 2019
Consumer Panel calls on Industry to develop better insurance protection products 6 September 2018
New member appointed to the Consumer Panel 1 May 2018
Press Release: Consenting adults? Consumers sharing their financial data 19 April 2018
Press Release: New Members appointed to the Consumer Panel 1 November 2017
Press Release: Don't rely on consumers to boost competition says Panel 17 July 2017
Banking Standards Board review shows the need for a duty of care 14 March 2017
Consumers should be at the heart of Brexit negotiations says Panel 23 February 2017
‘Robo’-advice fails investors says Financial Services Consumer Panel 16 December 2016
Panel calls on FCA to act on CMA's analysis of current account woes 9 August 2016
Credit Card Market Study fails consumers says Panel 26 July 2016
Abolition of Money Advice Service (MAS) will hit millions of consumers says Panel 9 June 2016
Panel says don't pin hopes on consumers to drive competition 17 May 2016
Culture change not getting to bank customers says Financial Services Consumer Panel 7 March 2016
Consumer Panel calls for new standard for cost reporting on pension funds 4 March 2016
Consumer Panel announces new members 1 October 2015
FCA should rate firms’ behaviour, says Panel 15 September 2015
Panel reaction to Martin Wheatley's departure 20 July 2015
Consumer Panel urges FCA to act on non-advised sales of retirement products 26 March 2015
Consumer Panel supports findings of new FCA research on consumer vulnerability 23 February 2015
Consumer Panel welcomes FCA probe of investment industry 19 February 2015
New members appointed to the Financial Services Consumer Panel 30 January 2015
Statement on basic bank accounts 15 December 2014
Consumer Panel urgents FCA to address problems in the annuities market 12 December 2014
Consumer Panel calls for radical reform of investment management 17 November 2014
Consumer Panel urges CMA to focus on price transparency 6 November 2014
Personal current accounts - who pays, who benefits? 11 September 2014
Consumer Panel welcomes guidance guarantee 21 July 2014
Consumer Panel urges Government and regulator to put consumers at the heart of pensions reform 11 June 2014
Consumer Panel disappointed by increase in complaints 20 May 2014
Consumer Panel welcomes fine imposed on Santander UK 27 March 2014
Consumer Panel welcomes greater choice in pensions 19 March 2014
Consumer Panel renews call for non-advice code of conduct 14 February 2014
Consumer Panel says Consumer Rights Bill won’t work for consumers 28 January 2014
New members appointed to the Financial Services Consumer Panel 20 January 2014
Annuities: Time for Regulatory Change 9 December 2013
Is equity release working for consumers? 28 November 2013
Consumer Panel urges banks to seize the opportunity to change 22 October 2013
Consumer Panel welcomes FCA plans for earlier information on firms behaving badly 15 October 2013
Consumer Panel warns of the perils of relying on headline price to get the right insurance product 11 October 2013
Panel calls for firms to do more to act in consumers’ interests 25 September 2013
Insurance not so ‘simples’ warns Consumer Panel 19 July 2013
New Consumer Panel Chair to fight for a better deal for consumers 9 July 2013
R.I.P. must not become the new reality of K.I.D. warns Consumer Panel 25 June 2013
Consumer Panel welcomes consultancy charging ban 10 May 2013
Panel welcomes early regulatory action on interest only mortgages 2 May 2013
New regulator heralds an era of more effective consumer protection 1 April 2013
Bankers must change their culture to give consumers a fair deal 12 March 2013
onsumers are not getting what they need from pensions warns Panel 12 March 2013
More transparency needed to break the cycle of bank misselling says Panel 13 February 2013
Great expectations for 2013 4 December 2012
Disclosure not enough to guarantee consumer protection warns Panel 4 December 2012
Consumer loyalty and trust are key for the future of financial services 28 November 2012
Panel welcomes Bill concession on access to financial services 13 November 2012
New mortgage rules welcome, but must not mark the end of regulator's work warns Panel 25 October 2012
Panel hails end of the line for commission 28 September 2012
Bankers should be licensed by professional body says Panel 26 September 2012
EU rules must not dilute consumer protection 18 September 2012
Panel announces autumn appointments 12 September 2012
Panel calls for the industry to act now to stamp out inappropriate incentives 5 September 2012
Panel welcomes Treasury Committee call to protect access to ATMs 31 August 2012
New regulator must be smarter, faster and bolder says Panel 30 July 2012
Legislators must force cultural change in financial services 18 July 2012
Consumer Panel to examine challenges facing the insurance industry 17 July 2012
Regulator must deliver better outcomes for people says Panel 29 June 2012
Peers must ensure regulator has the power to prevent another hedging scandal 29 June 2012
Panel calls for simple messages for consumers to improve financial health 27 June 2012
Panel turns spotlight on insurance and retirement 15 June 2012
Blair calls for EU savings agenda to put consumers first 12 June 2012
Lords urged to show leadership on consumer rights in regulatory reform debate 11 June 2012
Consumer Panel reminds MPs to 'mind the gap' 22 May 2012
Panel calls for publication of 'confidential' data by financial regulators to inform the public 11 May 2012
Panel calls for greater focus on the pension needs of employees 19 April 2012
Panel calls for FSA to protect vulnerable mortgage prisoners 28 March 2012
Panel research reveals that consumers must "mind the gap" 28 March 2012
Unfair Commercial Practices Directive changes could put consumers at risk 27 March 2012
Panel urges new deal for bank customers on international consumer rights day 23 March 2012
Consumer Panel strengthens team ahead of regulatory reform 1 March 2012
MPs urged to deliver effective consumer protection 23 February 2012
Panel welcomes intention to transfer consumer credit regulation to the FCA 27 January 2012
Prudential regulator must be accountable to consumers says Consumer Panel 25 January 2012
New conduct authority best placed to regulate credit says Consumer Panel 18 January 2012
Olympian effort needed to effect real change in financial services says Consumer Panel 21 December 2011
Blair calls for co-ordinated action to deliver key EU consumer priorities 6 December 2011
New EU supervisors must deliver better consumer outcomes 17 November 2011
Consumer Panel calls for new duty of care to protect consumers 20 October 2011
Regulatory reform must empower consumers 28 September 2011
Banking reform must work for consumers 12 September 2011
Consumers deserve products that do what they say on the tin 11 August 2011
Commission basic account proposals - a missed opportunity says Panel 18 July 2011
12 month RDR delay - a licence for consumer detriment 18 July 2011
Cheque reprieve a victory for consumer choice says Consumer Panel 14 July 2011
Time for effective competition in high street banking 4 July 2011
FCA must deliver a quantum leap in consumer protection 28 June 2011
Consumers must be at the heart of the new regulatory structure 23 June 2011
Consumer Panel Vice Chair elected to European regulator stakeholder role 20 June 2011
Consumer Panel calls for portable bank account numbers 16 June 2011