What is the Panel

We are an independent statutory body, set up to represent the interests of consumers in the development of policy for the regulation of financial services. We work to advise and challenge the FCA from the earliest stages of its policy development to ensure they take into account the consumer interest.

The Panel also takes a keen interest in broader issues for consumers in financial services where it believes it can help achieve beneficial change/outcomes for consumers. Since the Panel was established in 1998, we believe the Panel has helped deliver significant, positive benefits for consumers.

We support the FCA where we believe policies can help consumers and challenge the FCA forcefully when we feel consumers would be disadvantaged. Members of the Panel are recruited through a process of open competition and encompass a broad range of relevant expertise and experience.

Panel members

The Consumer Panel is a statutory body – the Financial Services Act 2012 requires the FCA to establish a Panel to represent the interests of consumers.  We work to advise and challenge the FCA from the earliest stages of its policy development to ensure they take into account the consumer...

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Terms of reference

The Consumer Panel is a statutory body – the Financial Services Act 2012 requires the FCA to establish a Panel to represent the interests of consumers.  We work to advise and challenge the FCA from the earliest stages of its policy development to ensure they take into account the consumer...

Read more