http://www.fs-cp.org.uk/ Our latest news and publications 30 http://www.fs-cp.org.uk/images/financial_services_consumer_panel.jpg http://www.fs-cp.org.uk/ http://www.fs-cp.org.uk/newsroom/2013/230.shtml The Panel has set out four principles - access, value, redress and policing – which could be used to test any new EU measures 15 Mar 2013 00.00 GMT Press Release http://www.fs-cp.org.uk/newsroom/2013/229.shtml Bankers must change their culture to give consumers a fair deal 12 Mar 2013 10.30 GMT Press Release http://www.fs-cp.org.uk/newsroom/2013/228.shtml Consumers are not getting what they need from pensions warns Panel 12 Mar 2013 09.30 GMT Press Release http://www.fs-cp.org.uk/publications/pdf/CP-response-Ombudsman-consultation-changes-to-dispute-resolutions-complaints20130227.pdf CP response to the Ombudsman consultation on: Changes to the dispute resolution(complaints) 27 Feb 2013 12:00 GMT Responses to consultations http://www.fs-cp.org.uk/publications/responses/2013.shtml Consumer Panel response to HM Treasury consultation: Credit union maximum interest rate cap 26 Feb 2013 12:00 GMT Responses to consultations http://www.fs-cp.org.uk/newsroom/2013/227.shtml More transparency needed to break the cycle of bank misselling says Panel 13 Feb 2013 12:00 GMT Press Release http://www.fs-cp.org.uk/newsroom/2012/216.shtml Panel welcomes Treasury Committee call to protect access to ATMs 31 Aug 2012 16:00 GMT Press Release http://www.fs-cp.org.uk/publications/pdf/cp-response-gc-bank-fraud-defence20120823.pdf Response to Guidance Consultation: Examples of good and poor practice in banks’ defences against investment fraud 23 Aug 2012 16:00 GMT Responses to consultations http://www.fs-cp.org.uk/working_for_consumers/what_we_are_doing/index.shtml Updates to what we are doing for consumers 21 Aug 2012 16:00 GMT Press Release http://www.fs-cp.org.uk/newsroom/2012/215.shtml New regulator must be smarter, faster and bolder says Panel 30 Jul 2012 00:00 GMT Press Release http://www.fs-cp.org.uk/newsroom/2012/214.shtml Legislators must force cultural change in financial services 18 Jul 2012 00:00 GMT Press Release http://www.fs-cp.org.uk/newsroom/2012/213.shtml Consumer Panel to examine challenges facing the insurance industry 17 Jul 2012 00:00 GMT Press Release http://www.fs-cp.org.uk/newsroom/2012/212.shtml Regulator must deliver better outcomes for people says Panel 04 Jul 2012 00:00 GMT Press Release http://www.fs-cp.org.uk/newsroom/2012/211.shtml Peers must ensure regulator has the power to prevent another hedging scandal 29 Jun 2012 00:00 GMT Press Release http://www.fs-cp.org.uk/newsroom/2012/210.shtml Panel calls for simple messages for consumers to improve financial health 27 Jun 2012 00:00 GMT Press Release http://www.fs-cp.org.uk/newsroom/2012/209.shtml Panel turns spotlight on insurance and retirement 15 Jun 2012 00:00 GMT Press Release http://www.fs-cp.org.uk/newsroom/2012/208.shtml Blair calls for EU savings agenda to put consumers first 12 Jun 2012 00:00 GMT Press Release http://www.fs-cp.org.uk/newsroom/2012/207.shtml Lords urged to show leadership on consumer rights in regulatory reform debate 11 Jun 2012 00:00 GMT Press Release http://www.fs-cp.org.uk/newsroom/2012/206.shtml Consumer Panel reminds MPs to 'mind the gap' 22 May 2012 00:00 GMT Press Release http://www.fs-cp.org.uk/newsroom/2012/205.shtml Panel calls for publication of 'confidential' data by financial regulators to inform the public 11 May 2012 00:00 GMT Press Release http://www.fs-cp.org.uk/newsroom/2012/204.shtml Panel calls for greater focus on the pension needs of employees 19 Apr 2012 00:00 GMT Press Release http://www.fs-cp.org.uk/newsroom/2012/203.shtml Panel calls for FSA to protect vulnerable mortgage prisoners 28 Mar 2012 00:00 GMT Press Release http://www.fs-cp.org.uk/newsroom/2012/202.shtml Panel research reveals that consumers must "mind the gap" 28 Mar 2012 00:00 GMT Press Release http://www.fs-cp.org.uk/newsroom/2012/201.shtml Unfair Commercial Practices Directive changes could put consumers at risk 27 Mar 2012 00:00 GMT Press Release http://www.fs-cp.org.uk/newsroom/2012/200.shtml Panel urges new deal for bank customers on international consumer rights day 23 Mar 2012 00:00 GMT Press Release http://www.fs-cp.org.uk/newsroom/2012/199.shtml Consumer Panel strengthens team ahead of regulatory reform 01 Mar 2012 00:00 GMT Press Release http://www.fs-cp.org.uk/newsroom/2012/198.shtml Consumers can't be expected to take responsibility for understanding complex financial services says Panel 29 Feb 2012 00:00 GMT Press Release http://www.fs-cp.org.uk/newsroom/2012/197.shtml MPs urged to deliver effective consumer protection 23 Feb 2012 00:00 GMT Press Release http://www.fs-cp.org.uk/publications/pdf/cp_bis_adr.pdf Response to CP further comments to BIS on ADR 21 Feb 2012 00:00 GMT Responses to consultations http://www.fs-cp.org.uk/publications/pdf/fos-business-plan.pdf Response to FOS business plan 16 Feb 2012 00:00 GMT Responses to consultations http://www.fs-cp.org.uk/publications/pdf/cp11_23.pdf Response to CP11 23 Solvency II and linked long-term insurance buinsess 13 Feb 2012 00:00 GMT Responses to consultations http://www.fs-cp.org.uk/publications/pdf/abi.pdf Response to ABI Consumers in the retirement income market 03 Feb 2012 00:00 GMT Responses to consultations http://www.fs-cp.org.uk/publications/pdf/bis.pdf Response to BIS consultation on Alternative Dispute Resolution 31 Jan 2012 00:00 GMT Responses to consultations http://www.fs-cp.org.uk/publications/pdf/oft_annual_plan.pdf Response to OFT Annual Plan 31 Jan 2012 00:00 GMT Responses to consultations http://www.fs-cp.org.uk/publications/pdf/cp11_20_packaged_bank_accounts.pdf Response to CP11 20 Packaged Bank Accounts 25 Jan 2012 00:00 GMT Responses to consultations http://www.fs-cp.org.uk/publications/pdf/mifid_jan12.pdf Response to MiFID- MiFIR proposals 13 Jan 2012 00:00 GMT Responses to consultations http://www.fs-cp.org.uk/publications/pdf/response-cp11-26-legacy-assets-20120109.pdf Response to CP11/26 on Distribution of retail investments: RDR adviser charging and treatment of legacy assets 09 Jan 2012 00:00 GMT Responses to consultations http://www.fs-cp.org.uk/newsroom/2012/196.shtml The Financial Services Consumer Panel has today welcomed the announcement of the intention to transfer of responsibility for consumer credit to the new Financial Conduct Authority (FCA) from the Office of Fair Trading (OFT). 27 Jan 2012 18:15 GMT Press Release http://www.fs-cp.org.uk/newsroom/2012/195.shtml The Financial Services Consumer Panel is calling for the Bank of England’s new Prudential Regulatory Authority (PRA) to have greater accountability to consumers. 25 Jan 2012 18:15 GMT Press Release http://www.fs-cp.org.uk/newsroom/2012/194.shtml The Financial Services Consumer Panel has today called for the new Financial Conduct Authority (FCA) to be given full responsibility for the regulation of retail financial services, including consumer credit. 18 Jan 2012 18:15 GMT Press Release http://www.fs-cp.org.uk/publications/pdf/response-cp11-25-adviser-charging-solvencyii-20111230.pdf Response to CP11/25 on Distribution of retail investments: RDR adviser charging and Solvency II disclosures 30 Dec 2011 00:00 GMT Responses to consultations http://www.fs-cp.org.uk/publications/pdf/response-eiopa-variable-annuities-20111229.pdf Response to EIOPA report on practices for disclosure and selling of variable annuities 29 Dec 2011 00:00 GMT Responses to consultations http://www.fs-cp.org.uk/publications/pdf/response-gc-payment-protection-products-20111228.pdf Response to guidance consultation on payment protection products 28 Dec 2011 00:00 GMT Responses to consultations http://www.fs-cp.org.uk/newsroom/2011/193.shtml With the Olympics looming large in 2012 and the new Bill to restructure financial services regulation, the Financial Services Consumer Panel is also aiming high with its priorities for the financial services industry. 21 Dec 2011 18:15 GMT Press Release http://www.fs-cp.org.uk/publications/pdf/fscp-response-mas-debt-advice-20111222.pdf Response to consultation on the Money Advice Service and the coordination of debt advice 21 Dec 2011 00:00 GMT Responses to consultations http://www.fs-cp.org.uk/publications/pdf/fscp-response-retail-product-development-20111219.pdf Response to the FSA's guidance consultation on retail product development and governance for structured products 19 Dec 2011 00:00 GMT Responses to consultations http://www.fs-cp.org.uk/publications/pdf/response-fsb-mortgage-principles.pdf Response to FSB principles for sound residential mortgage underwriting practices 09 Dec 2011 00:00 GMT Responses to consultations http://www.fs-cp.org.uk/publications/pdf/response-fos-consultation-ombudsman-decisions.pdf Financial Ombudsman Service consultation - Publishing ombudsman decisions: Next steps 09 Dec 2011 00:00 GMT Responses to consultations http://www.fs-cp.org.uk/newsroom/2011/192.shtml Kay Blair, Vice Chair of the Financial Services Consumer Panel and of the EIOPA Insurance and Reinsurance Stakeholder Group, has stressed the need for co-ordinated action from European Supervisory Authorities (ESAs) to enhance consumer protection. 06 Dec 2011 18:15 GMT Press Release http://www.fs-cp.org.uk/publications/pdf/payments_council_governance.pdf Payments Council consultation: Governance review and assessment of performance 30 Nov 2011 00:00 GMT Responses to consultations http://www.fs-cp.org.uk/newsroom/2011/191.shtml Kay Blair, Vice Chair of the Financial Services Consumer Panel and of the EIOPA Insurance and Reinsurance Stakeholder Group, has called for the new European Supervisory Authorities (ESAs) to be judged on how well they deliver better outcomes for consumers. Speaking at today's EIOPA annual conference in Frankfurt, Kay Blair emphasised that effective cooperation amongst the ESAs is essential, on cross sectoral issues such as financial education and literacy; complaints handling; and monitoring consumer trends so that effective and swift action can be taken to protect consumers and prevent detriment.17 Nov 2011 15:15 GMT Press Release http://www.fs-cp.org.uk/publications/pdf/simplified_advice_gc.pdf Response to Simplified Advice Guidance Consultation 09 Nov 2011 00:00 GMT Responses to consultations http://www.fs-cp.org.uk/publications/pdf/perimeter_guidance_manual.pdf CP11/18* Chapter 8: Proposed amendments to the Perimeter Guidance Manual 08 Nov 2011 00:00 GMT Responses to consultations http://www.fs-cp.org.uk/publications/pdf/northern_ireland.pdf CP11/17** FSA regulation of credit unions in Northern Ireland 08 Oct 2011 00:00 GMT Responses to consultations http://www.fs-cp.org.uk/publications/pdf/bis_consultation_empowering_protecting_consumers.pdf BIS consultation on Empowering and Protecting Consumers 27 Sep 2011 00:00 GMT Responses to consultations http://www.fs-cp.org.uk/publications/pdf/response_blueprint_reform.pdf Response to Cm8083 - a new approach to financial regulation: a blueprint for reform 08 Sep 2011 00:00 GMT Responses to consultations http://www.fs-cp.org.uk/publications/pdf/fscp_response_fsbill_jointcommittee_sept2011.pdf Evidence for the Joint Committee on the draft Financial Services Bill 02 Sep 2011 00:00 GMT Responses to consultations http://www.fs-cp.org.uk/publications/pdf/response_fca_approach.pdf Response to the Financial Conduct Authority approach document 01 Sep 2011 00:00 GMT Responses to consultations