http://www.fs-cp.org.uk/ Our latest news and publications 30 http://www.fs-cp.org.uk/images/financial_services_consumer_panel.jpg http://www.fs-cp.org.uk/ http://www.fs-cp.org.uk/newsroom/2012/196.shtml The Financial Services Consumer Panel has today welcomed the announcement of the intention to transfer of responsibility for consumer credit to the new Financial Conduct Authority (FCA) from the Office of Fair Trading (OFT). 27 Jan 2012 18:15 GMT Press Release http://www.fs-cp.org.uk/newsroom/2012/195.shtml The Financial Services Consumer Panel is calling for the Bank of England’s new Prudential Regulatory Authority (PRA) to have greater accountability to consumers. 25 Jan 2012 18:15 GMT Press Release http://www.fs-cp.org.uk/newsroom/2012/194.shtml The Financial Services Consumer Panel has today called for the new Financial Conduct Authority (FCA) to be given full responsibility for the regulation of retail financial services, including consumer credit. 18 Jan 2012 18:15 GMT Press Release http://www.fs-cp.org.uk/newsroom/2011/193.shtml With the Olympics looming large in 2012 and the new Bill to restructure financial services regulation, the Financial Services Consumer Panel is also aiming high with its priorities for the financial services industry. 21 Dec 2011 18:15 GMT Press Release http://www.fs-cp.org.uk/newsroom/2011/192.shtml Kay Blair, Vice Chair of the Financial Services Consumer Panel and of the EIOPA Insurance and Reinsurance Stakeholder Group, has stressed the need for co-ordinated action from European Supervisory Authorities (ESAs) to enhance consumer protection. 06 Dec 2011 18:15 GMT Press Release http://www.fs-cp.org.uk/newsroom/2011/191.shtml Kay Blair, Vice Chair of the Financial Services Consumer Panel and of the EIOPA Insurance and Reinsurance Stakeholder Group, has called for the new European Supervisory Authorities (ESAs) to be judged on how well they deliver better outcomes for consumers. Speaking at today's EIOPA annual conference in Frankfurt, Kay Blair emphasised that effective cooperation amongst the ESAs is essential, on cross sectoral issues such as financial education and literacy; complaints handling; and monitoring consumer trends so that effective and swift action can be taken to protect consumers and prevent detriment. 17 Nov 2011 15:15 GMT Press Release http://www.fs-cp.org.uk/newsroom/2011/190.shtml At today's hearing of the Joint Committee on the Draft Financial Services Bill the Consumer Panel set out its proposals for stronger consumer rights. 20 Oct 2011 15:00 GMT Press Release http://www.fs-cp.org.uk/newsroom/2011/189.shtml While welcoming today’s publication of complaints data by the FSA, the Financial Services Consumer Panel is calling for even more meaningful information to be made available. It argues consumers would benefit from more detailed information, set in context, which would allow them to compare firm performance and make more informed choices. 28 Sep 2011 15:00 GMT Press Release http://www.fs-cp.org.uk/newsroom/2011/188.shtml The Financial Services Consumer Panel welcomes the publication of the Independent Commission on Banking's report. The Consumer Panel has consistently called for better treatment of bank customers and believes that this report creates a unique opportunity to make changes that will help consumers and business. 12 Sep 2011 09:00 GMT Press Release http://www.fs-cp.org.uk/newsroom/2011/187.shtml The Financial Services Consumer Panel has today launched its research on ‘straightforward outcome’ products to stimulate debate in the financial services industry and among key stakeholders. 11 Aug 2011 09:00 GMT Press Release http://www.fs-cp.org.uk/publications/pdf/cp11_11_ch5_finproms_guide.pdf Response to Chapter 5 of FSA CP11/11* Quarterly Consultation no 29. 05 Aug 2011 09:00 GMT Responses to consultations http://www.fs-cp.org.uk/publications/pdf/cp11_11_ch6_rdr_adviser_charging.pdf Response to Chapter 6 of FSA CP11/11* Quarterly Consultation no 29. 05 Aug 2011 09:00 GMT Responses to consultations http://www.fs-cp.org.uk/publications/pdf/cp11_11_ch7_compensation.pdf Response to Chapter 7 of FSA CP11/11* Quarterly Consultation no 29. 05 Aug 2011 09:00 GMT Responses to consultations http://www.fs-cp.org.uk/newsroom/2011/186.shtml The Financial Services Consumer Panel has welcomed the FSA's decision in principle to ban rebates to platforms. 01 Aug 2011 09:00 GMT Press Release http://www.fs-cp.org.uk/publications/pdf/cp11_10_complaints.pdf Response to FSA CP11/10* Consumer complaints: Ombudsman award limit and changes to the complaints-handling rules. 20 Jul 2011 09:00 GMT Responses to consultations http://www.fs-cp.org.uk/newsroom/2011/185.shtml The Consumer Panel has expressed disappointment with the European Commission's response to its consultation on access to basic payment accounts. 18 Jul 2011 09:00 GMT Press Release http://www.fs-cp.org.uk/newsroom/2011/184.shtml The Financial Services Consumer Panel has expressed concern over the Treasury Committee's recommendation of a 12 month delay to the Retail Distribution Review. 18 Jul 2011 09:00 GMT Press Release http://www.fs-cp.org.uk/newsroom/2011/183.shtml The Financial Services Consumer Panel has welcomed the decision by the UK Payments Council to ensure consumers can use cheques for as long as they need. 14 Jul 2011 09:00 GMT Press Release http://www.fs-cp.org.uk/newsroom/2011/182.shtml The Financial Services Consumer Panel is continuing its quest for effective competition and a robustly competitive market for banking services. 04 Jul 2011 09:00 GMT Press Release http://www.fs-cp.org.uk/newsroom/2011/181.shtml Kay Blair, vice chair of the Financial Services Consumer Panel, has called for the new Financial Conduct Authority (FCA) to deliver a quantum leap in effective regulation. 28 Jun 2011 09:00 GMT Press Release http://www.fs-cp.org.uk/newsroom/2011/180.shtml Financial Services Consumer Panel Chair Adam Phillips has called for a stronger voice for consumers in the new regulatory structure at the FSA’s Annual Meeting. 23 Jun 2011 09:00 GMT Press Release http://www.fs-cp.org.uk/newsroom/2011/179.shtml Financial Services Consumer Panel Vice Chair Kay Blair has been elected Vice Chair of the EIOPA1 Insurance and Reinsurance Stakeholder Group. 20 Jun 2011 09:00 GMT Press Release http://www.fs-cp.org.uk/newsroom/2011/178.shtml The Financial Services Consumer Panel welcomes today's publication by the FSA of its decision to take enforcement action against two individuals Stuart Unwin and Derek Wright. 16 Jun 2011 09:00 GMT Press Release http://www.fs-cp.org.uk/newsroom/2011/177.shtml TThe Financial Services Consumer Panel has today launched its six point plan for a sustainable and healthy mortgage market. The plan describes what the Consumer Panel wants to see from the FSA’s Mortgage Market Review (MMR) set in the context of the reform of financial services regulation. 01 Jun 2011 09:00 GMT Press Release http://www.fs-cp.org.uk/newsroom/2011/176.shtml The Financial Services Consumer Panel welcomes today's publication by the FSA of its decision to take enforcement action against two individuals Stuart Unwin and Derek Wright. 16 May 2011 09:00 GMT Press Release http://www.fs-cp.org.uk/newsroom/2011/175.shtml The Financial Services Consumer Panel welcomes today's decision by the British Bankers Association (BBA) not to pursue further legal action over Payment Protection Insurance (PPI). 16 May 2011 09:00 GMT Press Release http://www.fs-cp.org.uk/newsroom/2011/174.shtml The Financial Services Consumer Panel welcomes today's judgment on Payment Protection Insurance (PPI) and urges the banks to accept the result and urgently resolve PPI mis-selling cases. 20th Apr 2011 09:00 GMT Press Release http://www.fs-cp.org.uk/newsroom/2011/173.shtml The Financial Services Consumer Panel has announced two new appointments to take effect in April 2011, and the retirement of one of its long-standing members. This is in addition to the four new members who joined the Panel in January and takes the Consumer Panel to fifteen members. 17th Mar 2011 09:00 GMT Press Release http://www.fs-cp.org.uk/newsroom/2011/172.shtml Platforms, as on-line resources for buying, selling and administering investment portfolios are becoming increasingly important to consumers and financial advisers alike with the potential market estimated at £2 trillion. 15th Mar 2011 14:00 GMT Press Release http://www.fs-cp.org.uk/newsroom/2011/171.shtml Kay Blair, Vice Chair of the Financial Services Consumer Panel, has been appointed as a consumer representative on the Insurance and Reinsurance Stakeholder Group of the European Insurance and Occupational Pensions Authority (EIOPA). 11th Mar 2011 14:00 GMT Press Release http://www.fs-cp.org.uk/newsroom/2011/170.shtml Speaking at the British Bankers Association (BBA) conference on the proposed Financial Conduct Authority (FCA). Mr Phillips set out five tests for a successful regulator. 02 Mar 2011 14:00 GMT Press Release http://www.fs-cp.org.uk/newsroom/2011/169.shtml The Financial Services Consumer Panel has welcomed the announcement of Martin Wheatley as the Chief Executive Designate of the Consumer Protection and Markets Authority (CPMA). 02nd Feb 2011 14:00 GMT Press Release http://www.fs-cp.org.uk/newsroom/2011/168.shtml Ahead of today’s judicial review the Financial Services Consumer Panel has condemned the actions of many high street banks for failing to resolve consumer complaints over payment protection insurance (PPI) claims. 28th Jan 2011 14:00 GMT Press Release http://www.fs-cp.org.uk/newsroom/2010/167.shtml The Financial Services Consumer Panel has announced four new appointments to take effect in January 2011, and the retirement of one of its long-standing members. 21st Dec 2010 11:00 GMT Press Release http://www.fs-cp.org.uk/newsroom/2010/166.shtml In this season of good cheer, the Financial Services Consumer Panel is highlighting its five key priorities for 2011 which would give consumers a better deal. 15th Dec 2010 17:00 GMT Press Release http://www.fs-cp.org.uk/newsroom/2010/165.shtml Adam Phillips, Chair of the Financial Services Consumer Panel, has today issued a challenge to firms to deal with consumer complaints on payment protection insurance (PPI). 02nd Dec 2010 16:30 GMT Press Release http://www.fs-cp.org.uk/newsroom/2010/164.shtml Giving evidence to the House of Commons Treasury Committee, Consumer Panel Chair Adam Phillips has called for banking reform to give a fresh start for customers by introducing better value and more choice. 18th Nov 2010 16:30 GMT Press Release http://www.fs-cp.org.uk/newsroom/2010/163.shtml Given its concerns about the progress and adequacy of the FSA’s Mortgage Market Review, the Financial Services Consumer Panel is urging the Financial Services Authority to take more time to ensure its proposals deliver the consumer benefits it intends. 16th Nov 2010 16:30 GMT Press Release http://www.fs-cp.org.uk/newsroom/2010/162.shtml The Financial Services Consumer Panel has welcomed the FSA’s publication of advice for bank customers but is calling for further action and research on bank conduct to make sure consumers are getting a fair deal. 11th Nov 2010 12:30 GMT Press Release http://www.fs-cp.org.uk/publications/pdf/fscp_response_hmt_oct10.pdf The Financial Services Consumer Panel has responded to the Treasury's Consultation CM 7874: A new approach to financial regulation: judgement, focus and stability. 2nd Oct 2010 13:00 GMT Press Release http://www.fs-cp.org.uk/newsroom/2010/161.shtml In welcoming today's publication of the FSA's bank complaints data, the Financial Services Consumer Panel has called for Government to remove the secrecy which keeps customers in the dark about the behaviour of their bank. 30th Sep 2010 17:00 GMT Press Release http://www.fs-cp.org.uk/newsroom/2010/160.shtml Responding to the FSA's announcement on PPI (payment protection insurance), the Financial Services Consumer Panel has today urged firms to start handling complaints fairly as soon as possible ahead of the FSA's December 1 deadline. 10th Aug 2010 17:00 GMT Press Release http://www.fs-cp.org.uk/newsroom/2010/159.shtml The Financial Services Consumer Panel has called for more straightforward financial products ahead of the Government's anticipated review of financial services regulation. 26th Jul 2010 16:30 GMT Press Release http://www.fs-cp.org.uk/newsroom/2010/158.shtml The Financial Services Consumer Panel has expressed grave concern at the findings of the FSA's with-profits review published today. 29th Jun 2010 16:30 GMT Press Release http://www.fs-cp.org.uk/newsroom/2010/157.shtml The Consumer Panel has today published new research1 which reveals a perceived decline in fairness in financial services. Financial services compared poorly to the retail sector, with consumers considering financial services as less fair, being insufficiently competitive or accessible. 28th Jun 2010 17:00 GMT Press Release http://www.fs-cp.org.uk/newsroom/2010/156.shtml In his speech to the Annual Meeting of the FSA, Adam Phillips Consumer Panel Chair has called for intelligent regulation to be the hallmark of future financial services reform in the UK. 23rd June 2010 11:00 GMT Press Release http://www.fs-cp.org.uk/newsroom/2010/151.shtml The Consumer Panel welcomed today's action by Consumer Focus, to stand up for consumers in one of the many areas where it seems consumers are not getting a fair deal from their bank. 31st Mar 2010 16:16 GMT Press Release http://www.fs-cp.org.uk/newsroom/2010/150.shtml The Consumer Panel welcomed a huge step forward for consumers with the FSA announcement today that 'adviser charging' will replace commission for investment advice. 26th Mar 2010 16:16 GMT Press Release http://www.fs-cp.org.uk/newsroom/2010/149.shtml The OFT's announcement today that market change is now delivering improvements in the treatment of customers with personal current accounts, is too weak and will take too long to deliver real improvements. Many customers, particularly the most vulnerable, continue to pay excessive bank charges and this situation has not been effectively resolved. 16th Mar 2010 16:16 GMT Press Release http://www.fs-cp.org.uk/newsroom/2010/148.shtml Welcoming the launch of a nationwide service for money guidance developed by the FSA, the Consumer Panel today urged all political parties to ensure the Bill to establish the new Consumer Financial Education Body (CFEB) gets through in this Parliament. 12th Mar 2010 16:16 GMT Press Release http://www.fs-cp.org.uk/newsroom/2010/147.shtml The Consumer Panel blamed industry pressure in forcing the FSA to re-publish a consultation on payment protection insurance (PPI) complaints and redress today, so further delaying fair treatment for consumers in this vital area. 9th Mar 2010 16:16 GMT Press Release http://www.fs-cp.org.uk/newsroom/2010/146.shtml The Consumer Panel welcomed today's announcement of the details of FSA full regulation of Sale and Rent Back, particularly the much stricter conditions on promoting these schemes. 29 Jan 2010 16:16 GMT Press Release http://www.fs-cp.org.uk/newsroom/2009/144.shtml The Consumer Panel is disappointed that the Supreme Court bank charges judgement has today ruled against the OFT on the point of whether or not these charges can be considered fair or not under the Unfair Contract Terms 25 Nov 2009 16:16 GMT Press Release http://www.fs-cp.org.uk/newsroom/2009/143.shtml In a speech to the Building Societies Association today, Adam Phillips, Chairman of the Financial Services Consumer Panel, called on the financial services industry to develop product design criteria to improve consumer confidence in the industry. 14 Oct 2009 10:21 GMT Press Release http://www.fs-cp.org.uk/newsroom/2009/142.shtml The Consumer Panel has welcomed the announcement today of FSA action and an industry wide refund on Mortgage Payment Protection Insurance (MPPI). 7 Oct 2009 15:51 GMT Press Release http://www.fs-cp.org.uk/newsroom/2009/141.shtml The Consumer Panel welcomes the FSA's work on Single Premium Unsecured Personal Loan Payment Protection Insurance (PPI) and the Consultation Paper on PPI complaints published today 29 Sep 2009 13:44 GMT Press Release