Research documents

To promote activities that will increase consumer protection, awareness and understanding, we need to understand the situation and perspective of consumers. To do this, the Panel commissions its own research, and uses the research of others to understand consumer behaviour and perceptions and identify its own priorities, as well as influencing the FSA's consumer priorities.

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• January '12Report 1 Comparative analysis of CCA and FSMA with annexes
• January '12Report 2 Assessment of CCA and FSMA
• Aug '11Defining Straightforward Outcome Products – Research by Nick Hurman
• Feb '11Research by Bluerock Consulting Limited on Implications of RDR Platform Proposals on Consumer Outcomes
• Nov '10Regulation of Retail Banking Conduct of Business - a review of the first year of the new regulatory regime
• Nov '10Chairman's Foreword to Safer Products report
• Nov '10Research by David Severn on Safer Products
• Oct '10 Annuitisation Process and Consumer Detriment
• Sept '10Transparency as a regulatory tool by John Leston
• Jun '10Opinion Leader Research - Consumer perceptions of fairness within financial services
• March '10Financial Promotions: Survey of National Press Promotions
• Jun '09Financial Services and Later Life - a scoping project for the Financial Services Consumer Panel
• Jun '09Mortgage arrears research
• Jul '08Overdraft Complaints Research
• May '08Fin prom research 2008 - key messages
• Jan '08Exploration of consumer attitudes and behaviour with regard to financial advice and the implications of RDR proposals
• May '07Research into Risk Ratings
• Nov '06Report by Watson Wyatt Limited on the value of equity release products to UK consumers
• Nov '06Survey of consumer attitudes to financial services and their experience in buying them
  
• Oct '06Research by GfK NOP re using claim firms for endowment complaints
• Mar '06Consumers' money management and financial planning
• Dec '05Consumer confidence in the financial services industry
• Oct '05How people buy - Paper 1/05
• Jul '05Financial Reviews offered by Banks
• Feb '04Understanding financial needs - Research Report
• Apr '03Understanding financial needs - Additional Analysis and case studies
• Apr '03Consumer concerns in Northern Ireland
• Jan '03Consumer concerns in Great Britain
• Apr '02Financial Services Consumer Panel. Basic Banking Research
• Dec '01Equitable Life Survey. Research Report by IFF Research Ltd
• Dec '01Mortgage Endowment Reprojection. Follow-Up Study by IFF Research Ltd
• Nov '00Mortgage Endowment Reprojection Research Report. Autumn 2000
• Aug '00Direct selling research. Report from NOP on the issues consumers face when buying through direct channels
• Jul '00Consumers in the financial market - Financial Services Consumer Panel annual survey of consumers 1999
• May '00Consumers in the financial market. Financial Services Consumer Panel annual survey of consumers 2000
• Aug '99Mortgage research. Report from NOP on qualitative interviews with consumers