Research documents

To promote activities that will increase consumer protection, awareness and understanding, we need to understand the situation and perspective of consumers. To do this, the Panel commissions its own research, and uses the research of others to understand consumer behaviour and perceptions and identify its own priorities, as well as influencing the FCA's consumer priorities.

All Research documents are PDF documents and require Adobe Acrobat Reader to view them. Download Adobe Acrobat Reader.

• Jul 2012The FSA's Conduct Regulation Regime - Review
• Mar 2012Peer Review of Part of Cost-Benefit Analysis in Mortgage Market Review - A Report from Europe Economics
• Mar 2012Mortgage Market Review - Welfare Analysis Peer Review - Report by Jon Stern
• Mar 2012Researching the Advice Gap Final Report
• Jan 2012Report 1 Comparative analysis of CCA and FSMA with annexes
• Jan 2012Report 2 Assessment of CCA and FSMA
• Aug 2011Defining Straightforward Outcome Products – Research by Nick Hurman
• Feb 2011Research by Bluerock Consulting Limited on Implications of RDR Platform Proposals on Consumer Outcomes
• Nov 2010Regulation of Retail Banking Conduct of Business - a review of the first year of the new regulatory regime
• Nov 2010Chairman's Foreword to Safer Products report
• Nov 2010Research by David Severn on Safer Products
• Oct 2010 Annuitisation Process and Consumer Detriment
• Sep 2010Transparency as a regulatory tool by John Leston
• Jun 2010Opinion Leader Research - Consumer perceptions of fairness within financial services
• Mar 2010Financial Promotions: Survey of National Press Promotions
• Jun 2009Financial Services and Later Life - a scoping project for the Financial Services Consumer Panel
• Jun 2009Mortgage arrears research
• Jul 2008Overdraft Complaints Research
• May 2008Fin prom research 2008 - key messages
• Jan 2008Exploration of consumer attitudes and behaviour with regard to financial advice and the implications of RDR proposals
• Sep 2007Are customers in closed life funds being treated fairly? Raising the bar for advice, administration, communications & governance
• May 2007Research into Risk Ratings
• Nov 2006Report by Watson Wyatt Limited on the value of equity release products to UK consumers
• Nov 2006Survey of consumer attitudes to financial services and their experience in buying them
  
• Oct 2006Research by GfK NOP re using claim firms for endowment complaints
• Jul 2006Executive Summary of Financial Promotions research
• Mar 2006Consumers' money management and financial planning
• Dec 2005Consumer confidence in the financial services industry
• Oct 2005How people buy - Paper 1/05
• Jul 2005Financial Reviews offered by Banks
• Feb 2004Understanding financial needs - Research Report
• Apr 2003Understanding financial needs - Additional Analysis and case studies
• Apr 2003Consumer concerns in Northern Ireland
• Jan 2003Consumer concerns in Great Britain
• Apr 2002Financial Services Consumer Panel. Basic Banking Research
• Dec 2001Equitable Life Survey. Research Report by IFF Research Ltd
• Dec 2001Mortgage Endowment Reprojection. Follow-Up Study by IFF Research Ltd
• Nov 2000Mortgage Endowment Reprojection Research Report. Autumn 2000
• Aug 2000Direct selling research. Report from NOP on the issues consumers face when buying through direct channels
• Jul 2000Consumers in the financial market - Financial Services Consumer Panel annual survey of consumers 1999
• May 2000Consumers in the financial market. Financial Services Consumer Panel annual survey of consumers 2000
• Aug 1999Mortgage research. Report from NOP on qualitative interviews with consumers