NOTES TO EDITORS:

1. GfK NOP undertook this research for The Financial Services Consumer Panel, using its online Panel of 200,000 internet users. From the GfK NOP Panel, 99 in depth telephone questionnaires were carried out between 1 st and 15 th September 2006 with those who had used an endowment claim company. The sample was selected so as to include half successful claimants and half unsuccessful. The research report is available on this website.
   
   
2. The FSA established the independent Financial Services Consumer Panel in December 1998 to advise its Board on the interests and concerns of consumers and to report on the FSA’s performance in meeting its objectives. The Consumer Panel has statutory status.
   
   
3. The emphasis of the Panel’s work is on activities that are regulated by the FSA, although it may also look at the impact on consumers of activities outside but related to the FSA’s remit. More information about the Panel's work is available on this website.
   
   
4. The Consumer Panel brings together a wide range of relevant experience. This includes financial services regulation, working with vulnerable consumers, consumer protection, consumer education, front-line money advice, legal expertise, competition policy, public policy analysis, market research and media.
   
   
5. There are currently twelve members of the Panel as listed below.

John Howard (Chairman)
Adam Phillips (Vice Chairman)
Kay Blair
Stephen Crampton
Caroline Gardner
Tony Hetherington
Stephen Locke
Nick Lord
David Metz
Lindsey Rogerson
Paul Salvidge
Carol Stewart