The Consumer Panel has welcomed today’s bank charges judgement, particularly that these charges can be assessed by the OFT on whether they are fair.  The Panel is calling on the banks to accept this judgement and not to appeal, so that there can be the swiftest resolution for consumers.   

Adam Phillips, Acting Chairman of the Financial Services Consumer Panel said:

"Consumers have been left in the lurch with complaints about bank charges for long enough.  The banks should not seek to stretch out the arguments by going to appeal over this judgement. They should accept it, so that the FSA can remove the current waiver for banks dealing with complaints and consumers can be treated fairly by their banks.”

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Notes to editors