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Our Work / Research / Consumer Research

You can access the Panel's consumer research papers below in chronological order.

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date	title	download

May 08	Fin prom research 2008 - key messages
Jan 08	Exploration of consumer attitudes and behaviour with regard to financial advice and the implications of RDR proposals.
May 07	Research into Risk Ratings
Dec 06	Consumers like using mortgage endowment claims firms – research shows.
Nov 06	Report on the value of equity release products to UK consumers
Mar 06	Survey of consumer attitudes to financial services and their experience in buying them
Dec 05	Consumers' money management and financial planning
Oct 05	Consumer confidence in the financial services industry
July 05	How people buy - Paper 1/05
Feb 04	Financial Reviews offered by Banks
Spring 03	Understanding financial needs - Research Report
Spring 03	Understanding financial needs - Additional Analysis and case studies
Spring 03	Consumer concerns in Great Britain

Spring 03	Consumer concerns in Northern Ireland

Spring 02	Financial Services Consumer Panel. Basic Banking Research

17 Dec 01	Equitable Life Survey. Research Report by IFF Research Ltd

Dec 01	Mortgage Endowment Reprojection. Follow-Up Study by IFF Research Ltd

2000	Consumers in the financial market. Financial Services Consumer Panel annual survey of consumers 2000

2000	Mortgage Endowment Reprojection Research Report. Autumn 2000

Aug 00	Direct selling research. Report from NOP on the issues consumers face when buying through direct channels

Jul 00	Consumers in the financial market - Financial Services Consumer Panel annual survey of consumers 1999

Oct 99	Mortgage research. Report from NOP on qualitative interviews with consumers