Individual Consumer Queries
If you are a consumer with a specific financial services problem, we are sorry but the Panel is unable to deal with individual consumers' problems.

There are other organisations which should be able to help you:

If you want help with financial services products, or want to know more about your rights, please contact FSA Consumer Help:

If you have a specific complaint about a financial services firm, regulated by the FSA, you should first take it up with the firm concerned. If you still have a complaint, you should contact the Financial Ombudsman Service:

If your financial services firm was authorised, but is now unable to pay - usually because it has gone out of business - there is a safety net for customers who have lost out. For more details contact the Financial Services Compensation Scheme:

Other sources of financial information for consumers
The following websites also contain useful information for consumers about financial matters:
Age Concern
Citizens Advice
Citizens Advice Scotland
Consumers Association
General Consumer Council for Northern Ireland
Help the Aged
National Consumer Council
National Consumer Federation
Northern Ireland Citizens Advice
Office of Fair Trading
Proshare
Scottish Consumer Council
Welsh Consumer Council