Nick Lord

What he does outside the Panel

Nick spends two days a week advising consumers on personal finance issues. He is also a public interest member of committees at the Law Society and at the Finance & Leasing Association.  In addition Nick is chairman of a group that oversees the way in which the Home Credit industry provides information to consumers.

Positions held in the past

Nick has 27 years experience within the not-for-profit money advice sector, including national roles at Citizens Advice and the Money Advice Trust.

He set up the second specialist County Court Money Advice desk in the country – in Croydon, home of the UK’s busiest county court for mortgage defaults. Here, he saw the effect of the economic and housing market downturn in the late 1980s and the impact this had on people who lost their homes.

As well as his time spent in senior money advice roles, Nick has served as a public interest director of the Mortgage Compliance Board.

Reasons for joining the Panel

Nick wanted to use his experience of working with individual consumers to help influence better practice on a wider scale.

Areas of particular interest on the Panel

As well as his interest in the FSA’s Treating Customers Fairly work, and how the FSA and the industry provide consumer advice and information, Nick is particularly interested in the mortgage sector.

Nick is also interested in the inherent tension for the FSA – and the challenge for the financial services sector – in consumer protection and public awareness while regulating a profit-making industry.

 

Photographs

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