Fiona Fry

What she does outside the Panel

Fiona Fry is a senior Partner in KPMG's Financial Services practice. Fiona leads KPMG's Financial Sector Regulatory Risk Consulting practice and, since taking up Partnership at KPMG, she has played an integral part in KPMG's Retail Financial Services work. She headed up KPMG's approach to Treating Customers Fairly (TCF), leading two of the biggest TCF transformations in the insurance sector. She also led KPMG's Retail Distribution Review work until the end of 2010. Over her time at KPMG, Fiona has led numerous reviews of misselling and related controls issues in banks, insurers and fund managers, including many section 166 reports. Fiona speaks regularly on such matters, including for the BBA and ABI.

Positions held in the past

Fiona has been involved in consumer related regulation for over 20 years, including a role as Head of Investigations at IMRO and then the FSA, before joining KPMG in 1999. During her time as a regulator, Fiona led many reviews and investigations of misselling and other customer related matters, such as client money and assets. She led IMRO's work on the pensions transfer issue and the investigation into the Morgan Grenfell/Peter Young issue.

She originally trained as a chartered accountant with Peat Marwick Mitchell & Co, then worked in insolvency at Arthur, Young, McLelland Moores & Co and Corporate Finance at Ernst & Young. She has also worked at the London Stock Exchange.

Reasons for joining the Panel

Fiona joined the Panel to contribute its objectives by bringing her experience of over twenty years of consumer protection regulation. She foresees considerable challenges in an industry where capital is scarce and business models require refocusing on value and certainty for the customer. Her experience as both a regulator and as an advisor to the industry will bring insight into the practical challenges of achieving change.

Areas of particular interest on the Panel

These include: product regulation; product development; advice processes; distribution models; customer behaviour; and, governance of financial institutions..

Photographs

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